Social & Technical Visits

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Archways To Winning The Customer

Meter Data Intelligence Centre (MDIC)
Friday, 21st September 2018, 0900hrs – 1015hrs

Advanced Metering Infrastructure (AMI) is an architecture for automated, two-way communication between a smart utility meter and data centre. The goal of AMI is to improve and advance customer experience with real-time information at their fingertips. Meter Data Intelligence Centre (MDIC) is the heart of TNB’s AMI project that monitor and control AMI.

TNB Careline
Friday, 21st September 2018, 1030hrs – 1200hrs

TNB CareLine is a central support and engagement for TNB customers. TNB CareLine consists of two main sections, namely Call Management Centre (CMC) and One Stop Engagement Centre (OSEC). TNB CareLine now operates 24 hours with the support of 500 skilled agents.

Time Activity
0800hrs – 0830hrs Assemble at pick-up point Kuala Lumpur Convention Center: Address: Stall 7, Jalan Pinang, Kuala Lumpur City Centre, 50088 Kuala Lumpur
0900hrs – 1015hrs Technical visit Meter Data Intelligence Center (MDIC)
1030hrs – 1200hrs Technical visit TNB Careline
1215hrs – 1330hrs Lunch at Hilton Hotel, Petaling Jaya
1400hrs – 1430hrs Visit to Dataran Merdeka & Bangunan Sultan Abdul Samad
1445hrs – 1545hrs Visit KL Tower Sky Deck
1600hrs - 1700hrs Shopping – Suria KLCC
1700hrs Depart to Kuala Lumpur Convention Center
Dress Code
Smart casual
Departure Pick Up Point
Kuala Lumpur Convention Centre
Departure Time
Delegates are required to carry a valid I.D./passport at all time

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